Privacy Policy

Effective Date: 12th January 2025

Utilink Ltd. ("Utilink," "we," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://utilink.xyz) and use our platform and services (collectively, the "Platform").
This Privacy Policy complies with the General Data Protection Regulation (GDPR), the Bulgarian Personal Data Protection Act, and other applicable data protection laws.

1. Information We Collect

We collect and process the following types of information:

1.1 Personal Data Provided by You

When you interact with the Platform, we may collect:

  • Email address
  • Payment information (processed securely by third-party providers)
  • Account details (username, password, etc.)

1.2 Automatically Collected Data

When you use the Platform, we automatically collect:

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, session duration, actions taken, and error reports.
  • Cookies and Similar Technologies: See Section 8 for more details.

1.3 Supplier and Buyer-Specific Data

  • Suppliers: Performance metrics, resource usage data, and uptime statistics.
  • Buyers: Transaction history, service usage, and preferences.

2. How We Use Your Data

We use your personal data for the following purposes:

1. To Provide and Operate the Platform:

  • Facilitate transactions between Suppliers and Buyers.
  • Process payments and manage accounts.

2. To Improve Our Services:

  • Analyze usage data to enhance platform functionality.

3. To Communicate with You:

  • Respond to inquiries and support requests.
  • Send transactional emails (e.g., payment confirmations).

4. For Legal Compliance:

  • Fulfill regulatory obligations, such as tax reporting and fraud prevention.

5. Marketing (with Consent):

  • Send promotional emails or newsletters if you opt in.

3. Legal Basis for Processing

Under GDPR, we rely on the following legal bases to process your data:

  • Contractual Necessity: Processing is required to fulfill the contract you enter into with us (e.g., providing services on the Platform).
  • Legitimate Interests: Enhancing user experience, maintaining security, and conducting analytics.
  • Consent: For marketing communications and optional data collection (e.g., cookies).
  • Legal Obligations: Complying with EU and Bulgarian laws.

4. How We Share Your Data

We may share your data with the following entities:

  • Third-Party Service Providers: For payment processing, hosting, analytics, and customer support.
  • Suppliers and Buyers: Limited data shared to facilitate transactions.
  • Regulatory Authorities: When required by law or for compliance with GDPR and other regulations.
  • Business Transfers: In the event of a merger, sale, or reorganization.

We do not sell your personal data to third parties.

5. International Data Transfers

Utilink operates globally, and your data may be transferred to and processed in countries outside the EU/EEA. Where such transfers occur, we ensure they are protected by:

  • Adequacy Decisions: Transfers to countries with adequate data protection laws.
  • Standard Contractual Clauses (SCCs): As approved by the European Commission.

6. Data Retention

We retain your data only as long as necessary for:

  • The purposes outlined in this Privacy Policy.
  • Compliance with legal obligations (e.g., tax and accounting requirements).

When data is no longer required, we securely delete or anonymize it.

7. Your Data Protection Rights

Under GDPR, you have the following rights:

7.1 Right to Access

You can request a copy of your personal data.

7.2 Right to Rectification

You can ask us to correct inaccurate or incomplete data.

7.3 Right to Erasure

You can request the deletion of your data under certain circumstances (e.g., when no longer needed for processing).

7.4 Right to Restrict Processing

You can request limited processing of your data in specific situations.

7.5 Right to Data Portability

You can request your data in a structured, commonly used, and machine-readable format.

7.6 Right to Object

You can object to processing based on legitimate interests or direct marketing.

7.7 Right to Withdraw Consent

You can withdraw consent for data processing at any time without affecting the lawfulness of prior processing.

To exercise your rights, contact us at info@utilink.xyz.

8. Cookies and Similar Technologies

We use cookies to:

  • Enhance user experience.
  • Analyse platform performance.
  • Deliver targeted advertisements (if applicable).

You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

9. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of sensitive data.
  • Regular security audits.
  • Restricted access to personal data.

While we strive to protect your information, no system is entirely secure. Any transmission of personal data is at your own risk.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or a notice on our Platform.

11. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Utilink Ltd.

Email: info@utilink.xyz

Address: [Insert Physical Address Here, if Required by Local Law]

For unresolved complaints, you have the right to lodge a complaint with your local data protection authority or the Bulgarian Commission for Personal Data Protection.

Thank you for trusting Utilink to protect your data.